▸ AI/LLM · CX Today
Salesforce makes Shopper, Buyer, and Merchant agents generally available
Salesforce moved Agentforce Commerce to general availability, with Shopper Agent handling storefront questions and purchases, Buyer Agent orchestrating B2B orders over WhatsApp or SMS, and Merchant Agent running catalog and promotion operations. Native ChatGPT integration is live now, with Google Search AI Mode and Gemini arriving this summer, and Salesforce says AI-referred traffic converts at 8x the rate of social.
The bottom line: Agentic storefronts are now a GA product ahead of peak season, so decide how your product feed and conversion tracking will handle agent-originated sessions.